Last Updated: [01/01/2025]

At Codvira, we care deeply about your experience. Our goal has always been to create a space where you feel respected, understood, and supported in every step of your digital journey with us. Whether you’re here to buy a single product or become a long-term user of our platform, your trust means the world to us.

We understand that buying digital products online can sometimes raise questions:
“What if I make a mistake?”
“What if something doesn’t work?”
We hear you — and that’s exactly why we’ve created this Refund and Returns Policy to explain everything clearly, calmly, and honestly.

Our approach is simple: We believe in fairness. Fairness for you as a customer, and fairness for us as creators and curators of digital products.

1. Our Product Nature: 100% Digital, 100% Instant

Codvira specializes in digital products that are delivered instantly upon purchase. This means:

• You do not receive any physical item.

• Delivery is typically automatic, via download link, email, or user dashboard.

• Once you gain access to the product, it’s considered delivered and consumed.

Because digital products can be easily copied or stored, they fall into a different category than physical goods. For this reason, refunds and returns work differently, and we want to explain that with full honesty and care.

2. General Refund Policy: All Sales Are Final

We know it can sound a little firm — but let us explain why.

Once a digital product is delivered or accessed, it cannot be “returned” in the traditional sense. Therefore, all sales are considered final, unless there’s a clear and justified reason for a refund (more on that below).

We kindly ask that you:

• Read product descriptions thoroughly before purchase.

• Check for compatibility (e.g., file formats, system requirements, software versions, etc.).

• Reach out to us before buying if you’re unsure or need clarification. We’re always happy to help at:
  [email protected]

3. When We May Offer a Refund

Although our general rule is “no refunds”, we’re also human — and we know things don’t always go perfectly. That’s why we review refund requests on a case-by-case basis when:

• You accidentally made a duplicate purchase of the same item.

• You experienced a technical error during checkout that prevented you from accessing the product.

• The download file is corrupted or broken, and we’re unable to provide a replacement.

• The product description was significantly misleading, and the product does not reflect what was promised.

In such cases, please contact us within 7 calendar days of your purchase. Include the following:

• Your order number

• The email address you used during the purchase

• A clear explanation of the issue

• If possible, screenshots or error messages

We promise to review your request with empathy and care. If the refund is justified, it will be processed without delay.

4. Refund Process: What to Expect

If your refund is approved:

• It will be issued back to your original payment method (e.g., your credit/debit card or PayPal).

• You’ll receive an email confirming the refund.

• It may take 5 to 10 business days for the funds to appear in your account, depending on your payment provider.

We’ll keep you updated every step of the way — no silence, no stress.

5. What Is Not Eligible for Refund

To keep things transparent, here’s what typically does not qualify for a refund:

• Change of mind after purchase.

• Realizing you don’t “need” the product anymore.

• You didn’t check the product details or compatibility before buying.

• You “expected something different” but didn’t contact us beforehand to ask.

• Minor bugs or limitations that don’t affect the core functionality of the product.

We’re always open to improving our products, but these types of cases are not eligible for refund unless a serious flaw exists.

6. Preventing Mistakes: We’re Here to Help

We truly want you to feel comfortable before you buy. That’s why:

• You can email us anytime with pre-purchase questions.

• If a product has demo content, previews, or screenshots — please review them carefully.

• We do our best to write clear and honest product descriptions so there are no surprises.

If you ever feel unsure, just ask. Our support team is friendly, patient, and always willing to assist you.

7. Chargebacks and Fraud Protection

We kindly ask that if you face an issue, you contact us first before initiating a chargeback with your bank or payment provider.

Why? Because chargebacks without communication can hurt small platforms like ours — even when the issue could’ve been resolved with a simple conversation.

If a chargeback is initiated without first contacting us, we may:

• Temporarily restrict access to your Codvira account.

• Deny future purchases or access to updates.

We truly believe in respectful, human-centered resolution — and we promise to treat your case with fairness if you give us a chance to help.

8. Final Words: We’re On Your Side

At the end of the day, Codvira isn’t just a digital store — it’s a space built by people who care about the quality of your experience. We stand by the value of our work, but we also stand by the principle of mutual respect and trust.

We are not a faceless company. We’re real people — and we genuinely want you to feel confident, supported, and satisfied when using our platform.

If something goes wrong, talk to us. If you need help, reach out. If you’re unsure about a product, ask first. We’re listening, always.

[email protected]
We’re just one message away.

Thank you for choosing Codvira.
Your support keeps us moving forward, and we’re honored to serve you.